Where do you ship?: Our current standard shipping service is within the United States.
How long does processing take?: Orders are generally processed within 1–3 business days.
How long does U.S. shipping take?: Standard delivery is generally estimated at 3–7 business days after processing.
How much is shipping?: Standard shipping is $3.99. Orders of $50 or more qualify for free standard shipping, subject to checkout conditions.
Can I track my order?: When tracking is available, tracking information is provided through the shipping confirmation or order-status process.
What is your return window?: Eligible purchases may be returned within 30 days of delivery.
Who pays return shipping?: CALDRIA LIVING covers return shipping for eligible returns.
Can I return a used product?: Used products may be eligible for return within the 30-day period, subject to the Return & Refund Policy.
How will I receive my refund?: Approved refunds are issued to the original payment method.
Can I cancel an order?: Contact us as soon as possible. Cancellation may not be possible after an order enters processing or has been dispatched.
Do you have a physical warehouse?: CALDRIA LIVING does not operate a physical warehouse. Orders are dispatched from the United States using fulfillment and supply partners.
How can I contact support?: Email support@caldrialiving.com or call +1 203-668-9266, Monday–Friday, 9:00 AM–5:00 PM EST.