Refund policy

30-Day Return Window: Eligible purchases may be returned within 30 days of delivery. To start a return, contact support@caldrialiving.com with your order number and reason for the return.

Return Shipping: CALDRIA LIVING covers return shipping for eligible returns. Contact us before sending an item back so return instructions can be provided.

Used Products: Products should generally be returned unused and in their original condition. Certain products may be subject to additional return conditions for hygiene, safety, or resaleability reasons where permitted by applicable law.

Return Review: Returned products may be inspected after receipt. This review helps confirm the order, product, and condition before the refund is processed.

Refunds:Once a refund has been approved and issued, please allow approximately 5–10 business days for the funds to appear in your account, depending on your payment provider or financial institution. The time for funds to appear may vary by payment provider or financial institution.

Damaged or Incorrect Items: If you receive an incorrect, damaged, or materially defective item, contact us promptly and include your order number and, where useful, photographs showing the issue.

Non-Eligible Situations: A return may require additional review if an item has been materially damaged, altered, intentionally misused, or cannot reasonably be identified as the item purchased from CALDRIA LIVING.