Contact information

Customer Support

We’re here to help with questions about your order, products, shipping, returns, refunds, or general inquiries.

If you need assistance, please contact our customer support team using the information below.

Contact Information

Business Name:
NEX TRADE LLC

Brand:
CALDRIA LIVING

Website:
caldrialiving.com

Business Address:
3420 W Moark St
Brookline, MO 65619
United States

Email:
support@caldrialiving.com

Phone:
+1 203-668-9266

Customer Service Hours

Monday–Friday
9:00 AM–5:00 PM EST

Our typical response time is within 1 business day.

Order Support

For questions regarding an existing order, please include your order number in your message whenever possible. This helps us locate your order and provide assistance more efficiently.

You can contact us regarding:

  • Order status
  • Order tracking
  • Product information
  • Shipping questions
  • Delivery issues
  • Returns and refunds
  • Damaged or incorrect items
  • Payment or checkout questions
  • General product inquiries

Returns & Refunds

If you would like to request a return or have a question about a refund, please contact us before sending the product back.

Our standard return period is 30 days from delivery. Eligible return shipping costs are covered by CALDRIA LIVING, and approved refunds are issued to the original payment method.

For complete details, please review our Return & Refund Policy.

Shipping Questions

Orders are generally processed within 1–3 business days.

Standard U.S. delivery is generally estimated at 3–7 business days after processing.

Standard shipping is $3.99, and orders of $50 or more qualify for free standard shipping, subject to the conditions shown at checkout.

For complete information, please review our Shipping Policy.

Contact Form

If you prefer to contact us through our website, please use the contact form and provide:

  • Full name
  • Email address
  • Order number, if applicable
  • Subject of your inquiry
  • Details of your question or request

Please do not submit sensitive payment information, passwords, or other confidential information through the contact form.

Business Information

NEX TRADE LLC
3420 W Moark St
Brookline, MO 65619
United States

Email: support@caldrialiving.com
Phone: +1 203-668-9266
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST

We appreciate your interest in CALDRIA LIVING and look forward to assisting you.